Support
Tuzik AI for iOS
Write to genue.luben@gmail.com. A parent reads every message, usually within one day. Tell us your device model, the iOS version, and what happened.
Common questions
The assistant does not answer
Check that the app has permission for the microphone, in the iOS Settings app under Tuzik AI. Then check your internet connection: the voice needs a live connection, and a weak connection breaks it. Close the app fully and open it again.
The camera stays black
Grant camera permission in the iOS Settings app under Tuzik AI. The voice works without the camera, so this permission is optional.
What are minutes?
Minutes are conversation time with the assistant. A subscription refills them, and one-off packs never expire.
How do I cancel a subscription?
Open the iOS Settings app, tap your name, tap Subscriptions, choose Tuzik AI, and cancel. Deleting the app does not cancel the subscription.
How do I get a refund?
Apple handles refunds. Go to reportaproblem.apple.com and sign in with your Apple Account.
I bought minutes and they are missing
Open the store screen in the app and use Restore purchases. If they are still missing, write to us with the date of the purchase.
How do I delete what the app knows about my child?
Open Settings inside the app and use Reset all data. Everything is stored on the device, so this erases it. The Privacy Policy explains the detail.
Which languages does the app speak?
The assistant speaks English, Spanish, and Russian. You choose the language on the start screen. The app interface itself is in English.
Report a problem with the content
If the assistant said something that is not right for a child, write to us with the date and the words you remember. We read the report and change the instructions of the assistant.